Last Updated: 31/08/2024

Welcome to Neatly! These Terms and Conditions ("Terms") govern your use of our services. By booking or engaging with Neatly ("we," "our," or "us"), you agree to comply with these Terms. Please read them carefully.

1. Services Provided

Neatly offers professional organising services, including but not limited to decluttering, space planning, and home organisation. Our services are tailored to meet your specific needs, as outlined in our initial consultation and any subsequent agreements.

2. Booking and Payment

• Consultation: An initial consultation may be provided, either in person or virtually, to discuss your needs and the scope of the project.

• Booking: To secure a booking, clients must confirm their appointment via email or phone. A deposit of 25% of the estimated cost may be required at the time of booking.

• Fees: Fees are charged at an daily rate or a fixed project rate, as agreed upon. All fees will be outlined in your booking confirmation.

• Payment: Payment is due on the day of completion of the service unless otherwise agreed in writing. We accept Revolut, cash or card payment. Late payments may incur an additional charge.

3. Cancellation and Rescheduling

• Cancellation by Client: Cancellations must be made at least 48 hours before the scheduled appointment. Cancellations made within 48 hours of the appointment may result in a cancellation fee of 25% of the estimated cost.

• Cancellation by Neatly: We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances. In such cases, any deposits paid will be refunded, or the appointment will be rescheduled at your convenience.

4. Client Responsibilities

• Access to Property: The client must provide access to the property at the agreed time. If we are unable to gain access, this will be treated as a cancellation, and the appropriate fee may be charged.

• Participation: While we provide professional guidance, the client is encouraged to participate in the decluttering process to make decisions regarding the retention or disposal of items.

• Health and Safety: The client must inform Neatly of any health or safety concerns within the property that may affect the provision of services.

5. Limitation of Liability

• Advice: Neatly provides advice and guidance based on best practices in home organisation and decluttering. However, the final decision on the disposal or retention of items remains with the client.

• Valuables: The client is responsible for identifying and safeguarding valuable or sentimental items. Neatly is not liable for any loss or damage to items during the decluttering process.

• Damage: We will take reasonable care to avoid damage to your property. However, Neatly is not liable for accidental damage unless it results from gross negligence or wilful misconduct.

6. Confidentiality and Privacy

• Confidentiality: We respect your privacy and will treat all information about your home and personal belongings as confidential. We will not disclose any information to third parties without your consent, except as required by law.

• Data Protection: Personal data collected during the provision of our services will be handled in accordance with our Privacy Policy and in compliance with applicable data protection laws.

7. Termination of Services

Neatly reserves the right to terminate services at any time if the client breaches these Terms or if circumstances arise that prevent the safe or effective delivery of services. In such cases, any unused portion of pre-paid fees will be refunded.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland, and any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.

9. Amendments

Neatly may amend these Terms from time to time. Any changes will be communicated to you and will apply to future services booked after the date of the amendment.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Neatly Home Organisation
5 Burnaby Park,

Greystones,

Co.Wicklow

0852033053